Passly
Sell with us

Frequently asked

Last updated Sep 9, 2026

Where is my ticket?

It was emailed to the address you used at checkout. You can also open it any time from My tickets — enter your email and we send a link, no password needed.

Do I need to print it?

No. Show the QR code on your phone at the door.

Can I give my ticket to somebody else?

Yes, if the organizer allows transfers for that event. Transferring invalidates the old QR code, so send the new one.

I did not get the email

Check spam first. If it is not there, open My tickets and ask for a link — that works even when the original email got lost.

Can I get a refund?

That depends on the organizer's policy, shown on each event page.